Usability Engineering & User Experience (UX) for GenAI Solutions

We support you in developing GenAI solutions that seamlessly integrate into your users’ workflows.
The capabilities of generative AI technologies such as ChatGPT or LLaMA offer enormous innovation potential. They not only enable increases in efficiency but also support needs and requirements (“User Needs”) that were previously only achievable with great effort or not at all.

However, a technically well-implemented system alone is not enough. GenAI solutions must be intuitive to use and effortlessly integrate into users’ typical workflows. Without user-centered design, you risk overwhelming your users—and in the end, the solution may not be accepted.

Our offer includes:

• Context analysis: Identification of informal tasks and typical workflows of your users and other relevant stakeholders.
• Innovation potential: Identification of needs that can be efficiently supported by GenAI.
• Development of suitable solutions: Design of LLM-based user interfaces or autonomously acting GenAI agents with appropriate control and monitoring functions.
• Quality assurance: Ongoing tests during development with relevant user groups to identify weaknesses and optimization potential.

Your benefits:

• Needs-based GenAI solutions: Develop products that meet the actual requirements of your users and stakeholders.
• Optimized workflows: Reduce cognitive load and increase user efficiency and acceptance.
• High product quality: Minimize usability problems through systematic quality assurance and targeted optimizations.

Our approach:

1. Analysis:

•  Elicitation of requirements and tasks from the perspective of users and other stakeholders.
• Identification of innovation potential through targeted context analyses.

2. Design:

•  Development of suitable solutions, such as LLM-based user interfaces or GenAI agents.
• Involvement of users in the design process to validate the developed prototypes.

3. Quality assurance:

•  Execution of tests with relevant user groups.
• Documentation of weaknesses and suggestions for optimization in user experience reports.

Results for you:

• A requirements specification outlining the supported tasks and processes, as well as the requirements of users and stakeholders.
• Prototypical artifacts that support the design process.
• User experience reports with documented weaknesses and concrete optimization suggestions.

Let us develop GenAI solutions together that inspire your users in the long term.
We look forward to your inquiry!